FAQ
This is our FAQ section, where you can find answers to frequently asked questions. Our team is here to ensure that you get the answers you need. If you still need assistance, feel free to reach out to our customer service via our contact form.
Here, we answer frequently asked questions on topics such as:
- Proper care
- Orders
- Returns
- Delivery
Proper Care
How do I properly care for my clothing?
You can find everything about caring for your clothes under fabric care.
You can find everything about caring for your clothes under fabric care.
Orders
Can I add more items to my order later?
Yes, please contact support as soon as possible.
Can I add more items to my order later?
Yes, please contact support as soon as possible.
My size is sold out. What can I do?
We’re sorry about that. To avoid missing any restocks, you can sign up for our newsletter. We also regularly distribute Exclusive Access Codes on our social media channels, allowing you to shop calmly before anyone else.
We’re sorry about that. To avoid missing any restocks, you can sign up for our newsletter. We also regularly distribute Exclusive Access Codes on our social media channels, allowing you to shop calmly before anyone else.
Are items reserved in the cart?
No, unfortunately, we don’t have the technical capacity for that.
No, unfortunately, we don’t have the technical capacity for that.
How can I cancel my order?
Please contact our support team via our contact form to request a cancellation.
Please contact our support team via our contact form to request a cancellation.
Returns
Can I return or exchange products? When will I receive my refund?
Has my return arrived at your location?
Can I return or exchange products? When will I receive my refund?
Has my return arrived at your location?
You can find answers to all these questions and more under Returns & Cancellation Policy.
Delivery
How long does delivery take?
Standard shipping within Germany usually takes 2-3 business days. For more information about delivery, check out our Shipping section.
Standard shipping within Germany usually takes 2-3 business days. For more information about delivery, check out our Shipping section.
Can I track my package?
Once we have received your order, you will receive an email with your tracking number, allowing you to track your package.
Once we have received your order, you will receive an email with your tracking number, allowing you to track your package.